Refund & Cancellation Policy
Effective 22 September 2026 · Poshan.fit is operated by Umesh Chandra (sole proprietorship), Bengaluru, Karnataka, India.
Poshan.fit is a digital service — nothing is shipped. Try it free first; if a paid plan does not work out, here is exactly what happens.
1. Try it without paying
Creating an account is free and no card is asked for. You get your calorie and macro targets, BMI, body-fat estimate and goal date, and you keep them for ever. Paid plans unlock food logging, the Indian food database, recipes, meal plans and the rest. Nothing is ever charged automatically without you choosing a plan.
2. Cancelling
- One-time passes (monthly or yearly) do not renew. There is nothing to cancel; access ends on the date shown in Settings → Subscription.
- Auto-renewing subscriptions can be cancelled any time from Settings → Subscription → Cancel. Access continues until the end of the period you have already paid for, and no further charges are made. You can also email us and we will cancel for you within 2 business days.
3. Refunds
- 7-day guarantee on your first payment. If you are not happy for any reason, email us within 7 days of your first paid purchase and we refund it in full.
- Duplicate or mistaken charges (for example two payments for the same period) are refunded in full whenever they are reported.
- Technical failure: if a payment succeeded but access was not granted and we cannot fix it within 2 business days, we refund it in full.
- Renewals and later periods are non-refundable once the period has started, except as required by law. Cancel before the renewal date to avoid a charge — the date is always shown in Settings → Subscription.
- Partial refunds for unused time are not offered outside the cases above, except when we discontinue the service or close your account without cause.
4. How to request a refund
Email support@poshanfit.com from your account email with the subject “Refund” and the Razorpay payment ID (it starts with pay_ and is on the Razorpay receipt emailed to you). We reply within 2 business days.
5. How refunds are paid
Approved refunds are issued through Razorpay to the original payment method (card, UPI, net banking or wallet). Razorpay processes them immediately; banks typically take 5–7 business days to show the credit. We cannot refund to a different account.
6. Price changes
If we change a plan’s price, the period you already paid for is unaffected and you are told before any renewal at the new price.
Questions about this policy: support@poshanfit.com. See also our Terms, Privacy Policy, Refund & Cancellation Policy and Contact pages.